Privacy Policy

This Privacy Policy applies to fenaswim Inc., fenaswim (US), Inc., fenaswim (UK) Ltd., and fenaswim Australia Pty Ltd, including their respective affiliates and subsidiaries (collectively referred to as “fenaswim,” “we,” “us,” or “our”). We are committed to safeguarding the confidentiality, integrity, and security of your personal information. This Policy describes the categories of data we collect, the purposes for which it is processed, and the circumstances under which it may be disclosed.

This Policy governs the use of personal data collected through our website at www.fenaswim.com, our mobile application (together, the “Sites”), and any related products, services, or official social media platforms (collectively, the “Services”).

By accessing or using the Services, or by submitting any personal information to us, you acknowledge and agree to the practices described in this Privacy Policy and consent to be bound by its terms, in addition to our Terms of Use.


1. Information We Collect

We collect and process the following categories of information:

a. Information You Voluntarily Provide
When you create an account, place an order, or interact with our Services, you may be required to provide personally identifiable information, including but not limited to:

  • Full name, email address, phone number, and mailing address

  • Date of birth, billing and payment details

  • Information about third parties when acting on their behalf (e.g., gift recipients)

b. Device Identifiers
We collect technical identifiers when you access our Services, including device ID, device type, and operating system information. These identifiers enable us to maintain system integrity, improve performance, and associate device data with user accounts where applicable.

c. Analytics and Usage Data
We utilize first- and third-party analytics tools to collect data about your interactions with the Services. This includes page visits, user flow, session duration, referral sources, and click behavior. Such data may be linked to personal identifiers to enhance service quality and optimize performance.

d. Log Information
Our servers automatically log standard data when you use our Services. This may include:

  • IP address

  • Access dates and times

  • Browser type and version

  • Referring and exit pages

  • Device settings and configuration

  • Location data (if location permissions are enabled)

e. Cookies and Tracking Technologies
We use cookies, pixel tags, web beacons, and other tracking technologies to store session preferences, track usage, and support advertising and analytics. These tools may collect data that qualifies as personal information under applicable laws if they enable identification of the user. Third-party cookies may be used to track your activity across other platforms. You can manage cookie settings via your browser or device settings. For more details, refer to the “Service Providers” section.

 

2. Use of Personal Information

We process collected data for the following purposes, consistent with our legitimate business interests, contractual obligations, and legal requirements:

  • To provide, maintain, and improve the Services

  • To process transactions and deliver purchased products

  • To communicate with you regarding your orders, account, or customer support inquiries

  • To send promotional emails, newsletters, and other marketing content (subject to applicable consent requirements)

  • To ensure network and data security, detect fraudulent activity, and prevent unauthorized access

  • To comply with legal obligations and respond to lawful requests from regulatory authorities

  • To perform analytics and business intelligence activities to inform product and operational improvements

Processing activities are based on one or more legal bases under Article 6 of the General Data Protection Regulation (GDPR), including:

  • Your explicit consent (Art. 6(1)(a))

  • Performance of a contract (Art. 6(1)(b))

  • Legitimate interests pursued by fenaswim (Art. 6(1)(f))

 

3. Sharing and Disclosure of Personal Information

We do not sell your personal data. However, your information may be disclosed in the following contexts:

  • Service Providers: We may disclose your personal data to third-party service providers (e.g., payment processors, shipping couriers, IT support providers) under strict contractual obligations limiting use to specified purposes.

  • Legal Compliance and Protection: We may share information where legally required or in response to lawful requests, subpoenas, court orders, or to enforce our legal rights.

  • Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to a third party as part of the transaction, subject to the same privacy commitments.

  • Aggregated/Anonymized Data: We may share aggregated or anonymized data that cannot be used to identify you, for research, analysis, or marketing purposes.

  • Public Contributions: Any information you choose to post publicly via our Services (e.g., product reviews or comments) may be visible to other users.

  • With Consent: We may disclose your personal data for marketing or promotional purposes only where we have obtained your prior consent, as required by applicable law.

Data Retention

We retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy. In certain circumstances, we may retain data for longer periods if required by applicable law, to comply with regulatory obligations, resolve disputes, or enforce our contractual or legal rights. Usage data, such as analytics and technical logs, is generally retained for shorter durations unless it is needed to ensure the ongoing integrity, security, or enhancement of the Services.

International Data Transfers

Your Personal Information may be transferred to, stored in, and processed in jurisdictions outside your country of residence, including the United States and other countries that may not provide the same level of data protection as your home jurisdiction. By accessing or using our Services, you acknowledge and agree to such cross-border transfers. We implement appropriate safeguards—including contractual, organizational, and technical measures—to ensure that your data is handled in a manner consistent with this Privacy Policy and applicable data protection laws.

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, you are entitled to certain rights under the General Data Protection Regulation (GDPR) and UK GDPR. These rights include, but are not limited to:

  • The right to access, correct, or delete your Personal Information

  • The right to object to or restrict specific processing activities

  • The right to receive your data in a structured, commonly used, and machine-readable format (data portability)

  • The right to withdraw consent at any time where processing is based on consent

To exercise any of the above rights, please complete our Data Request Form. You may also contact your relevant data protection authority if you believe your rights have been violated.

Please note: We do not charge fees for reasonable requests. However, a fee may be imposed for requests that are manifestly unfounded, repetitive, or excessive. For your security, we may require verification of your identity before processing any request.

California Privacy Rights

If you are a California resident, additional rights and disclosures under the California Consumer Privacy Act (CCPA) and other applicable state laws apply. Please refer to our [California Privacy Notice] for more information on how we collect, use, and disclose your Personal Information, as well as your rights and how to exercise them.

Nevada Privacy Rights

Residents of Nevada have the right to opt out of the future sale of their Personal Information, even if no such sales are currently conducted. 

Children’s Privacy

Our Services are not intended for individuals under the age of 13 (under 16 in the EEA and under 18 in the UK). We do not knowingly collect or solicit Personal Information from minors. If we become aware that we have collected such data in violation of applicable laws, we will take immediate steps to delete it. 

Security Measures

We implement appropriate technical and organizational safeguards to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. Sensitive data, such as payment details, is transmitted using Secure Socket Layer (SSL) encryption. Despite our efforts, no method of data transmission or storage over the Internet is entirely secure. Therefore, we cannot guarantee absolute security and urge users to exercise caution when transmitting data online.

Third-Party Links

Our Services may include hyperlinks to third-party websites or services that operate independently from us. We are not responsible for the privacy practices or content of such external sites. We strongly encourage you to review the privacy policies of any third-party platforms you access through our Services.

Third-Party Service Providers

We engage reputable third-party providers to support essential operations, including payment processing, logistics, marketing, analytics, and platform hosting. These partners may access and process your Personal Information solely for the purpose of delivering services on our behalf and in accordance with binding confidentiality and data protection obligations.

One of our partners is Epsilon Abacus (registered as Epsilon International UK Ltd), which manages the Abacus Alliance—a consortium of UK retailers and charities. Epsilon processes data to facilitate responsible marketing and consumer analysis for participating organizations.

Promotions, Sweepstakes, and Competitions

From time to time, we may offer promotions, contests, or giveaways through our Services. Participation in such activities may require you to opt into marketing communications. You may unsubscribe from such communications at any time via the instructions provided in the messages. In cases where promotion-specific terms conflict with this Privacy Policy, the terms of the promotion shall prevail.

Marketing Communications and Opt-Out

You may unsubscribe from marketing emails or other promotional messages at any time by clicking the “unsubscribe” link within the communication or by submitting an opt-out request through [this form]. Please note that opting out of promotional communications will not affect your receipt of transactional or service-related emails (e.g., order confirmations, account updates).

Account Management and Deletion

If you wish to update your account information, you may do so by logging in at www.fenaswim.com. To request the deletion or deactivation of your account, please contact our support team via email or submit a formal request using this form.

Policy Updates

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this Policy periodically. Continued use of the Services after the publication of changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

For questions, concerns, or complaints regarding our privacy practices, please reach out to us at:

Company Name: Aannemersbedrijf Wallaard Noordeloos B.V.
KvK number: 23061039
VAT Number: NL009727620B01
Email: support@fenaswim.com
Address: PROVINCIALEWEG 00003, 4225SM NOORDELOOS