Refund and Return Policy

At Fena Swim , we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not fully satisfied with your order, we offer a 30-day money-back guarantee from the date of delivery.


Order Cancellation

If your order has not yet shipped, we’re happy to cancel it and issue a full refund at no cost to you. Please contact us as soon as possible to request cancellation.


No Hidden Fees

Enjoy a hassle-free shopping experience — there are no customs fees or hidden charges involved in your purchase or return process.


Right to Return

You may return most items within 30 days of receiving your order. To be eligible for a return, the item must be:


  • In its original condition
  • Unused
  • With all original tags still attached
  • In the original packaging

How to Return an Item:

  1. Contact Us: Reach out to our customer service team at contact@fenaswim.com to initiate your return and have your case registered.
  2. Download & Complete the Return Form: Fill out the return form provided by our support team.
  3. Ship the Item Back: Send the product along with the completed return form to one of the addresses listed below.

Return Addresses:


Fenaswim Returns
Karl Johans gate 23, 0159 Oslo
Norway
Phone: +47 21456789

Fenaswim Returns Netherlands
Otto Hahnweg 6, 3542 AX Utrecht
Netherlands
Phone: +31 23840077


We strongly recommend using a trackable shipping method , as we cannot be held responsible for packages that do not reach us.


Refund Process

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed within 14 business days and issued back to the original payment method used at the time of purchase.


Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered , please contact us within 48 hours of receipt. We will promptly assist you with a free return and refund or replacement, depending on your preference.


For Questions or Assistance:

Company Name: Aannemersbedrijf Wallaard Noordeloos B.V.
KvK number: 23061039
VAT Number: NL009727620B01
Email: contact@fenaswim.com
Registered Address: PROVINCIALEWEG 00003, 4225SM NOORDELOOS